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FAQ

Footwear, Sliders, Installations

Visit the SHOP section of our website and click on Footwear Installations for this service.

Of course. When sending your shoes to us for service, please specify “Door to Door” delivery to ensure your order is processed immediately. Include a detailed note inside your parcel that specifies your name, address, and shipping address (if different). Visit the SHOP section of our website and click on installations for this service. NOTE: A black leather BalancePlus label will be affixed to the upper of your sliding shoe.

The BalancePlus slider can be installed on almost any type of shoe. When you are purchasing a pair of shoes for a BalancePlus installation, please keep in mind that plain outsoles are easier to work with than others. There will be an additional grinding charge of $20.00 per shoe for non-curling shoes. Visit the SHOP section of our website and click on Footwear Installations for this service.

An additional BalancePlus hole will decrease surface area, and increase the speed of your slider. The additional hole will allow the matching of deceleration amongst all players of a curling team, ultimately improving consistency and weight control. All 1/8″, 3/16″ and 1/4″ BalancePlus sliders have a hole under the ball of the foot and an additional hole will be located at the toe of the sole and in the heel of the slider.

The coating that is applied to the trailing shoe is a specifically formulated mixture that is applied as a liquid and hardens to form a protective coating. This coating also provides the curler with less drag on the trailing toe. This coating can be applied to all footwear. Note: there will be a noticeable decrease in friction when the toe coating of your trailing shoe is in contact with the ice.

Any services or repairs are processed the day of receipt, and are available to ship within 2 business days. Please send us your shoe(s) by a courier that will deliver “Door to Door”. This will ensure that your parcel gets delivered directly to BalancePlus. Visit the SHOP section of our website and click on Footwear Installations for this service. This will speed up the installation process.

With an increase of thickness to 1/4″, the slider rides above the pebble more and thus reduces the sliding surface area and ultimately is faster in speed. Also, as the slider gets thicker, there is more stability in the sliding platform.

Trailing shoe toe coating is available on the 403 and 404 versions of the 400 series footwear. Toe coating is designed to reduce drag and provide a faster pair of shoes. 401’s and 402’s are not designed to be fast curling shoes. They are designed for those curlers looking to provide a stable platform while staying comfortable and in-control during their delivery.

Brooms, Faceplates

The LiteSpeed XL (9″) faceplates cover more surface area allowing better coverage while sweeping to ensure the path of the rock is cleared. This style of faceplate requires more energy compared to the 7″ and is the preferred faceplate for competitive curlers.

The 7″ faceplate is lighter and smaller making it easier to sweep at a faster rate.


The LiteSpeed brush is the lightest and most effective in the World.

Payment & Shipping Information

All BalancePlus products are listed in Canadian (CAD) dollars.

BalancePlus accepts Visa, Mastercard, and Interac E-Transfer.

All orders are processed in the order they are received and are available to ship within 2 business days once processed at BalancePlus. This is the case for the entire year excluding the start of the curling season, which can increase up to 5 business days, as this time is very busy and volumes can be overwhelming.

Any services or repairs are processed the day of delivery, and are available to ship within 2 business days. This is the case for the entire year excluding the start of the curling season which can increase up to 5 business days, as this time is very busy and volumes can be overwhelming. It is advised that you send your shoes to BalancePlus in the off-season to ensure prompt delivery.

Orders placed before 8:30am EST will ship the following business day. Orders placed after 8:30am EST will be shipped in two business days.

All carriers have different delivery times based on when the order ships as well as type of service selected through the carrier.
The estimated delivery date shown on the checkout page may not be accurate.
All shipping estimates and quotes at BalancePlus.com are subject to change at time of shipment, without notice.
Carriers may be changed at time of shipping to provide the best possible value and service to each customer.
To ensure accurate delivery time of your shipment, please use the tracking number supplied once we have shipped your product.

All Post Office box shipments need to use Canada Post as the carrier.
UPS will not deliver to a post office box. If you use UPS, please include a street address for all shipments.

Fitting & Store Information

Visit one of the stores in the Store Locator section of this website.
or
Go to the BalancePlus SHOP to create a new account begin shopping. Browse through the product categories to find the item(s) that you’re looking to order and add those items to your cart. Click checkout at the top of the page and follow the instructions on screen to complete your order.

Please visit our FITTING ASSISTANCE page of our website for assistance with Footwear, Anti-Sliders, Pull-on Sliders, Gripper Pods and Pants/Trousers.

In-stock items may be exchanged for a different size if they have not been used/worn. All special orders (non-stock items) are final, with no option for exchange or return.

Please visit one of the stores listed in the Store Locator section of this website.

The best way to determine proper fit is to try on shoes before buying. Please see our Store Locator to find a BalancePlus retail location near you.

Fitting assistance is available for those ordering footwear online through BalancePlus.com. Please visit our FITTING ASSISTANCE page for more details on how BalancePlus shoes will fit.

• Most of us have one foot that is larger than the other, so fit your shoes to your larger foot.
• Your heel should fit comfortably in the shoe with a minimum amount of slipping (ie. the shoes should not ride up and down on your heel when you walk).
• Make sure the ball of your foot fits comfortably into the widest part of the shoe.
• Don’t buy shoes that feel too tight and expect them to stretch to fit. The leather on BalancePlus shoes will stretch slightly to conform to your foot.
• If you’re between sizes a thicker or thinner footbed (insole) may help to achieve the perfect fit.
• Be sure to wear the socks that you will use for curling when trying on shoes.

Maintenance & Tips

New shoes will break in faster when worn at room temperature.

All BalancePlus shoes are made of leather, so there is a bit of room for movement until the shoes conform to your feet.

Keep your gripper and anti-slider clean by washing regularly with soap and water. This will improve traction and keep dirt off the ice.

Grippers and anti-sliders are like tires: they wear out and must be maintained, and repaired or replaced when they become worn or damaged.

  1. Cover your slider with an anti-slider (slip-on gripper) when not on the ice to avoid damage to the slider.
  2. Curling shoes receive a lot of abuse from stopping and kicking rocks. Some curlers also rub their shoes together while sweeping. Check your habits to avoid unexpected wear.
  3. Let your shoes dry fully at room temperature (don’t leave them in your curling bag). Remove the insoles from your shoes between games to aid removal of perspiration. Cedar shoe-trees are recommended if your feet perspire excessively.
  4. Avoid storing your shoes in extreme cold temperatures prior to games (i.e. the trunk of your car).

Avoid unnecessary gripper wear with proper hack foot placement. Grippers and anti-sliders are like tires: they wear out and must be maintained, and repaired or replaced when they become worn or damaged.

Please click HERE for more information on proper hack foot positioning.

Warranty, Returns & Exchanges

Our products are guaranteed against manufacturer’s defects for a period of one year from date of purchase. Proof of purchase is required.

Make sure your shoes fit comfortably before using. Problems caused by improper fit, abuse or misuse is not considered a manufacturer’s defect. Upon inspection, BalancePlus will determine if the product will be repaired or replaced.

Should your BalancePlus EQuipment not fit properly, you may exchange the unused/unworn item for the correct size. Shipping charges are the responsibility of the customer. Items that have been worn, laundered, or used may not be returned. Any items returned must be returned in its original packaging, free of damage. All returns are subject to approval by BalancePlus.